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Frequently asked questions

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PRODUCT & FIT

What is the Snapback Trainer built for?

The Snapback Trainer is built for the way team athletes actually train: speed, agility, strength, and aggressive changes of direction. Serious performance. No unnecessary noise.

Is the Snapback Trainer a running shoe or a lifting shoe?

It’s a training shoe, not a distance running shoe. It’s designed for multi-directional movement, strength work, speed and agility training.

How does the Snapback Trainer fit?

True to size.  Wide toe box combined with a slightly narrower ankle for a secure, performance fit. 

If you’re between sizes, we recommend sizing down.

SHIPPING & ORDERS

When will my order ship?

Orders typically ship within 2 business days. Once your order is on the way, we’ll email you tracking information.

Where do you ship?

We currently ship to United States + Canada.

Can I change or cancel my order?

Contact us at support@unsung.com as soon as possible. We’ll do our best to help, but once an order enters fulfillment we may not be able to make changes.

How can I track my order?

As soon as your order ships, you’ll receive an email with tracking information.

RETURNS & EXCHANGES

What is your return policy?

Try it. Train in it. Put it through a real session. If it’s not right, you can return it within 30 days of delivery — even if it’s been worn.

Returns are free on U.S. orders. Start your return through our online returns portal.

View our full Returns + Exchanges Policy.

Can I exchange my order?

Yes. U.S. customers can exchange for another available size for free.

For a different color or style, return your original item and place a new order. International exchanges aren’t currently available.

Start a return or exchange

How do international returns work?

International orders can be returned within 30 days of delivery. Return shipping is not free, and the applicable return shipping cost will be deducted from your refund.

Duties, taxes, and import fees may not always be refundable depending on the country.

Start an international return